Buyer protection on PrimePeer

PrimePeer does not hold your money — you pay sellers directly by EFT. We protect buyers with verified sellers, trust scores, dispute mediation, and CPA-aligned returns.

Why it's safe to pay sellers directly

Verified bank details

Sellers must pass ID, address, and bank verification before bank details are shown to buyers.

Trust scores

Every seller has a Universal Trust Score (100–900) based on deliveries, reviews, and dispute history.

Dispute mediation

If something goes wrong, raise a dispute and PrimePeer admin will help resolve the issue.

CPA-aligned returns

South African consumer law applies. Sellers must honour statutory return rights on defective goods.

How EFT payment works

  1. Place your order on PrimePeer — no payment is taken at checkout.
  2. Pay the seller by EFT using the unique reference shown (e.g. PP-12345).
  3. Mark payment as sent and optionally upload proof of payment.
  4. The seller confirms receipt and ships your order.
  5. Track delivery, leave a review, or request a return if needed.

Use a dispute when you need PrimePeer to help resolve a problem with your order.